Below is a list of things you can do to try and troubleshoot why your computer won’t shut down or turn off:

1. Force Shut Down Your Computer: Press and hold the power button for 7-10 seconds.
2. Restart Your Computer: This will allow the computer to reinitialize and clean up the memory.
3. Check Your Computer’s Application Status: Make sure no programs are running and causing your computer to freeze.
4. Check the Health of Your Hardware: Make sure all your hardware is correctly installed and is not overheating.
5. Check For Malware or Viruses: To make sure there is no malicious software causing your computer to freeze.