1. Check that the power cord is plugged into an active power outlet and the drive itself.
2. Look inside the drive to see if there is a small hole or switch which can be depressed to open the drive.
3. If the drive appears to have power but doesn’t open, check the device manager to see if it is functioning.
4. Ensure that the drive is not set on ‘Pause’ or ‘Mute’ setting.
5. If all else fails, try a different power cable and a different device to ensure compatibility.
6. If the issue persists, contact your manufacturer for technical support.