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Why isn’t my phone’s fingerprint sensor working properly?

< 1 min read

  1. Restart your device.

  2. Clean the sensor with a soft, dry cloth.

  3. Go to your phone's settings menu and re-register your fingerprints.

  4. If you're still having trouble, contact your phone's manufacturer or your service provider.

  5. Use a screen protector film and a wipe which is made up of a cloth and distilled water to clean the fingerprints.

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