View Categories

Why isn’t my phone playing audio or videos?

< 1 min read

  1. Determine the audio or video format

    • Take note of the file type of the audio or video


  2. Update your device’s software

    • Check for available updates for your device


  3. Check for available updates for media players or apps

    • Update your media players and apps which are playing the file


  4. Check the audio or video settings

    • Check if the mute button is enabled

    • Check if the wrong audio output is enabled


  5. Check the audio or video quality

    • Make sure the resolution of the audio or video file is compatible with the device

    • Check if the audio or video file is corrupted

Powered by BetterDocs