When OneDrive is displaying incorrect or missing versions of a file, it’s best to try the following steps:
- Check the version history for the file, to ensure the versions you need are present.
- If the version history shows overwhelming activity, consider archiving some versions to free up storage space.
- If the versions of the file are stored on multiple devices, including a laptop or tablet, confirm that they are all in sync, by ensuring all active devices have the same version.
- If the versions are present in the version history but you are unable to open them, perform a virus scan, then try opening the versions again.
- If none of the above steps fix the issue, contact technical support for further assistance.