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Why is OneDrive showing incorrect or missing versions of a file?

< 1 min read

When OneDrive is displaying incorrect or missing versions of a file, it’s best to try the following steps:


  1. Check the version history for the file, to ensure the versions you need are present.
  2. If the version history shows overwhelming activity, consider archiving some versions to free up storage space.
  3. If the versions of the file are stored on multiple devices, including a laptop or tablet, confirm that they are all in sync, by ensuring all active devices have the same version.
  4. If the versions are present in the version history but you are unable to open them, perform a virus scan, then try opening the versions again.
  5. If none of the above steps fix the issue, contact technical support for further assistance.

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