1. Check your TV’s system settings to ensure Bluetooth is activated.
2. Check the Bluetooth connection settings on your device.
3. If you are using a wireless connection, move closer to the TV and verify that there are no objects blocking the signal path.
4. Reset the Bluetooth connection on your device and on your TV.
5. When pairing a new device, restart the TV to clear the pairing list and start fresh.
6. Try connecting your device with another Smart TV.