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Why is my printer not turning off after I press the power button?

< 1 min read

  1. Check the power adapter is plugged in and the printer has power.

  2. Check the printer is turned on by pressing the power button once.

  3. Check if the printer is in sleep mode. It will look like it is off but can be awoken by pressing a button.

  4. Check if the cable connecting the printer with the computer was disconnected.

  5. Print a self-test page to determine if the printer is working correctly.

  6. Update the printer’s firmware if necessary.

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