1. Check the printer connection to ensure it is properly connected to the system.
2. Make sure the printer driver is installed in the system and updated to the latest version.
3. Check that the hard drive is connected properly and is readable by the system.
4. Check the settings applied to the printer to enable printing from an external hard drive.
5. If possible, try printing from a different application or service.
6. Restart the computer and update it to the latest version.7. If the issue still persists, contact customer support for more information.