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Why is my printer not responding when I try to print from a specific cloud service?

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Why is my printer not responding when I try to print from a specific cloud service?


  1. Verify your cloud service is compatible with your printer model and that no errors have occurred during installation.
  2. Ensure that your printer is powered on and connected to the same local network as your computer.
  3. Check that the printing preferences set in the cloud service match your printer’s settings.
  4. Print a test page on the printer.
  5. Verify the printer is up to date with the latest firmware.

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