Why is my printer not responding when I try to print from a certain document format?

To troubleshoot this issue, we suggest trying these steps:

1. Check if your printer is connected to the internet and power source.
2. Make sure the printer is turned on and ready to print.
3. Verify if the printer driver is installed correctly and updated to its latest version.
4. Test to see if you can print from other documents or applications.
5. Check if the document you are printing from is compatible with your printer.