Why is my printer not responding to print commands from a specific file or document?

1. Check that the printer is correctly connected to your computer and that it is powered on.


2. Check the printer’s drivers are up to date.


3. If using a wireless connection, check that the printer is connected to the same network as the computer.


4. Check that you have the correct printer selected in the printer selection dialogue box.


5. Verify that the file or document you are attempting to print is supported by the printer.