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Why is my printer not recognizing the new print cartridge?

< 1 min read

1. Confirm that the cartridge is in fact a compatible model for your printer
2. Remove and then reinstall the cartridge firmly in its slot
3. Clean the cartridge of any obstructions or debris
4. Run a printhead cleaning utility from the printer's control panel or setup menu
5. Ensure that ink levels are within the recommended limits
6. Test a print job to confirm compatibility
7. Repeat the printhead cleaning and/or test print jobs as needed

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