- Verify that the ink or toner collection unit is compatible with your printer.
- Check your printer's settings to make sure the new collection unit has been detected.
- If it's still not recognizing the ink or toner collection unit, restart your printer.
- Check for any errors or messages that appear in your printer's display unit, as this could indicate an issue with your printer.
- Clear any debris from the ink or toner collection unit and make sure no packing materials are still attached.
- Ensure that the ink or toner collection unit is properly connected to your printer and firmly secured in its mounting tray.
- Check the ink or toner collection unit for any signs of damage and replace if necessary.