- Check if the USB cable is securely connected to both the printer and PC.
- Try a different USB port.
- Verify that the printer is powered on.
- Run a self-test report. This can help identify if there is a communication problem between the printer and PC.
- Check to make sure your printer is supported in your operating system. If you’re using a Windows OS, use the Printer and Faxes window to make sure it’s correctly configured for your printer.
