If your printer is not recognizing your email address for cloud printing, here are some steps you can take to troubleshoot:
- Check the printer's supports list of compatible operating systems and/or applications.
- Ensure the printer is connected to a Wi-Fi network and logged in with the correct username and password.
- Check to see if the printer’s firmware is the latest version.
- Log out and log back into the printer’s account.
- Make sure you are using the correct email address with the printer.
- Uninstall and reinstall your printer.
- Contact the printer manufacturer’s support for further assistance.