- Check whether there is any paper preferably with the proper size loaded in the tray you are trying to use.
- Check if another size paper is selected in the printer properties or the software application.
- Check if the guides in the tray are positioned correctly and are not obstructing the paper.
- Check that the correct tray is selected in the printer properties or the software application.
- Check that the paper type and size are the same in the printer properties and the software application.
