Here are steps you can take to resolve your printer connection issue:
- Check your mobile device’s network settings to ensure it is connected to the internet and that your printer is enabled for network printing.
- Confirm that your router is working correctly and that you have the most up-to-date firmware installed.
- Ensure the right network information is entered. Check that the Network name and password are correct and that the security type, if applicable, is selected correctly during printer setup.
- Your mobile hotspot may be blocking the printer from connecting. Disable the security features on your mobile hotspot to fix the problem.