Check the following items to troubleshoot your issue:

1. Make sure the printer is properly connected to an active outlet with a functioning power cable.


2. Confirm the Wi-Fi network is active and the printer is ‘online’.


3. Check to see if the laptop is connected to the same Wi-Fi network as the printer.


4. Make sure the printer is configured properly in the printer settings.


5. Restart the printer and laptop to refresh their connection status.


6. Check the printer’s compatibility with your respective laptop operating system.


7. Update the printer’s software or firmware if necessary.