- Check the Audio Settings
Check your audio settings to see if an audio track is selected and playing in your slide.
- Check for Missing Media
If the audio track is playing, then check the Media Library for any missing or incorrect audio files.
- Check Sound Volume Levels
Make sure your presentation's sound volume is not too loud or too soft.
- Check Audio File Format
Make sure the audio is supported by PowerPoint and is in one of the related file formats (.wav, .wma, etc).
- Verify Software Version
Make sure you are using the latest version of PowerPoint.