- Check your phone settings to ensure the volume is set to a level you can hear
 - Ensure the earbuds are clean and are making a tight connection with your phone
 - Make sure that the headphones and cables are functioning correctly
 - Check that the audio jack is clean and no dust particles exist
 - Make sure the ‘mute’ button is not engaged
 - Make sure the audio channels are balanced
 - Finally try a different pair of earbuds or headphones
 
