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Why is my phone’s screen showing a blank or black screen with sound still playing?

< 1 min read

1. Check if the display setting is correct.
2. Check if the device's brightness is set too low.
3. Check if the phone is connected to a power source, make sure not to overcharge the device.
4. Restart the device.
5. Perform a hard reset, or factory reset, of the device.
6. If the problem still persists, contact the Customer Service of your phone manufacturer.

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