Before troubleshooting, make sure that you are in an area with good cellular reception and cellular data is switched ‘on’ in your phone’s settings.

1. Turn your phone off and on again
2. Check if your device’s mobile data is enabled
3. Ensure that your device is connected to the correct network
4. Restart the device’s mobile data connection
5. Check your data account is active
6. Update your phone’s software
7. Check for a network coverage issue