To troubleshoot why your network connection drops when using a certain device, it is suggested that you:
- Check your router. Make sure it is securely connected to the wall. If it is plugged in, it would be beneficial to power cycle the router.
- Check your device. Make sure the connections are secure and the device is powered on.
- Check that the correct network is being used. It is possible the correct network is not being used, and instead, another is being used by the device.
- New device setup. Make sure the device was properly setup before connecting and re-verify the settings.