Steps to Resolve Issues with Microsoft Classroom

1. Check your network connection

If the network connection is unstable, make sure the router or modem is turned on, the power cable is properly connected, and the network cable is connected from the router/modem to the device.

2. Select Network Settings

Open the Settings app from the Start Menu and select Network & Internet. Select your current network connection and make sure it is set to Connect Automatically or Connect.

3. Ensure the Device is Gaining IP Adress

Go to the network adapter's properties to make sure the device is obtaining an IP address from the router. The IP address should not start with 169.x.x.x.

4. Update the Software

Check to see if there is an update available for your software. If one is available, make sure to install it.