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Why is my Microsoft Classroom not connecting to my school’s active directory?

< 1 min read

  1. Verify that your Microsoft Classroom account is connected to the correct active directory.

  2. Ensure that your computer/device is connected to the school network.

  3. Check that your active directory username and password are entered correctly.

  4. Confirm that the correct internet protocol (IP) address for the active directory is being used.

  5. Clear your web browser cache/history, and then restart your device.

  6. Verify that your anti-virus or firewall settings are not blocking the connection.

  7. Re-install the Microsoft Classroom app if necessary.

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