Problem-Solving Steps:

1. Check the power cable is securely connected.
2. Unplug the cable from the device and then reconnect the cable.
3. Check the power source is working by connecting your device to another power source.
4. If the device powers on, then the power source may be the problem.
5. If the device is still not working, reset the device.
6. If the device still doesn’t turn on, contact customer service for further help.