Disconnect any external devices from the laptop, press and hold the power button for at least 20 seconds and then turn the laptop back on.

If you recently installed or updated any program or new configuration settings onto your laptop, those settings might need to be reconfigured.

Ensure the battery of the wireless mouse or keyboard is charged, or check the connection by connecting them to a different usb port.

Use anti-virus and anti-malware programs to check for any potential problems on the laptop.