Why is my laptop not recognizing my external keyboard or mouse through the USB-C port?
- Check the USB-C port for any damage
- Verify that the external devices are working properly- test on another computer or device to rule out device fault
- Check that the correct USB-C drivers are installed or uninstall and then reinstall drivers
- Upgrade to the latest version of your laptop’s firmware
- Disconnect other USB-C devices that may conflict with the external keyboard or mouse