Why is my laptop not recognizing my Bluetooth devices?
Check that the device is turned on and is in pairing mode
Check that bluetooth is turned on – is the bluetooth symbol visible in the list of available networks?
Check for updates – The laptop may need to be updated in order to recognise the device.
Check that the device is compatible – is the device compatible with your laptop model?
Try other devices – If the problem persists, try connecting a different device.