1. Check your internet connection
– Ensure your laptop is firmly connected to a power source.
– Check your router and modem is connected correctly and power is switched on.
– Check if other devices can connect to the network.
– Restart the router and laptop.
2. Update or reinstall web browser
– Check for available web browser updates.
– If updates are available, download and install them.
– Re-open the browser.
– If the problem persists, try reinstalling the browser.
3. Check website access in Incognito Mode
– Open Inconogito Mode and navigate to the website.
– This will bypass any recently installed browser extensions or plugins that may be preventing access to the website.
4. Check Firewall and/or Antivirus settings
– Check the Firewall and/or antivirus software settings to ensure the website is not blocked.
5. Check your DNS settings
– Check your DNS settings are configured correctly and that DNS is set to automatic.
– Restart your laptop.
6. Reset the modem/router
– Unplug the router until all the lights are turned off.
– Plug the router back in and wait for 1-2 minutes until all lights are on.