Here’s the list of things you should try:

1. Restart your laptop and the Bluetooth device.
2. Ensure the Bluetooth device is within the range of your laptop’s Bluetooth signal.
3. Make sure the Bluetooth device is compatible with your laptop.
4. Verify Bluetooth is enabled on both the laptop and the device.
5. Confirm that the devices are on the same channel.
6. Check the driver settings of the Bluetooth device.
7. Uninstall and reinstall the Bluetooth driver on the laptop.