Here are a few steps to try that may help resolve your issue:
- Ensure Bluetooth is enabled on your laptop and the device it is attempting to connect to.
- Power your laptop off and completely power it back up.
- Try unpairing the device and then re-pairing it to your laptop.
- Check the device compatibility with your laptop.
- If available, check for a specific Bluetooth driver for your laptop and Bluetooth device from the laptop manufacturer.