Here are a few steps to try that may help resolve your issue:

1. Ensure Bluetooth is enabled on your laptop and the device it is attempting to connect to.
2. Power your laptop off and completely power it back up.
3. Try unpairing the device and then re-pairing it to your laptop.
4. Check the device compatibility with your laptop.
5. If available, check for a specific Bluetooth driver for your laptop and Bluetooth device from the laptop manufacturer.