Below are steps to help troubleshoot crashing or freezing problems with your laptop:
- Check operating system (OS) and update if needed
- Try resetting the power settings on your laptop
- Update any hardware drivers, particularly graphics drivers
- Increase free space on your hard drive by deleting unnecessary files
- Check for malware or viruses
- Run a system diagnostic to verify hardware is functioning properly
- Disable hardware acceleration
- Reduce your laptop's overall processing power
