1. Check your Wi-Fi network name and password.
2. Check the Wi-Fi signal strength and connection to make sure your devices are in range.
3. Reboot your device and try connecting again.
4. Restart the router by unplugging it from the power source, wait 10-30 seconds and plug it back in.
5. Update your device’s Wi-Fi driver to ensure it is up-to-date.
6. Reset the network settings on your device.

These are some of the steps to try to diagnose the issue and get your device connected to the hotel’s Wi-Fi network.