Here is a list of possible steps to troubleshoot your internet connection problems:

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1. Verify that you are connected to your network using a network cable or wireless connection

   
   
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2. Check the network settings are properly configured for your device

   
   
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3. Ensure security settings are set correctly for the network

   
   
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4. Switch the physical connection device from cable to wireless or vice versa and check if that resolves the problem

   
   
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5. Check the connection is working by attempting to access another website and see if you are able to access it

   
   
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6. Contact your ISP for further guidance or to reset the connection