View Categories

Why is my internet connection not working on my PlayStation?

< 1 min read

Here are some steps you can take to troubleshoot your internet connection on your PlayStation:

    t
  1. Check the status of PlayStation Network, as your connection issue may be related to a PlayStation Network outage.
  2. t
    t
  3. Test your internet connection to investigate further.
  4. t
    t
  5. Ensure that your router is properly setup and broadcasting and that the device settings in the PS4 network menu are correct.
  6. t
    t
  7. Perform a power cycle by shutting down your modem/router and PS4.
  8. t
    t
  9. Set up your router with the latest firmware from the manufacturer's website.

Powered by BetterDocs