Here is a list of some troubleshooting steps you can take to identify the issue and resolve it, if possible:
- Reboot your modem and router by unplugging them for 30 seconds or more, and then plugging them back in.
- Restart your device (e.g., computer, phone, tablet, etc.).
- Check for any loose connections between the Chromecast and the TV or its power source.
- Check that the Chromecast, modem, and router are all within range and not too far apart.
- Go to a website such as www.speedtest.net or www.fast.com and check to see if your internet speed is within a suitable range for streaming video (at least 5 Mbps for SD videos, at least 25 Mbps for HD videos).
- If your speed test results are not up to satisfactory levels, contact your internet service provider and have them look into it.