Here are some steps to help with the issue you’re having with emails going straight to the Deleted Items folder:
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- Check your rules: Check the Rules and Plug-ins under the Tools menu of your email program to see if you have any rules setup that move messages to the Deleted Items folder. If so, review them and remove or modify any rules that don’t look right.
- Check your Junk Mail options: Check the Junk Mail options under the Tools menu of your email program to make sure the options to promptly move junk messages to the Deleted Items folder are not selected.
- Check the Deleted Items folder: Check the Deleted Items folder under the File menu of your email program to confirm that the emails you expect in your Inbox are actually being moved to the Deleted Items folder. This will show you the criteria the emails meet to be moved to the Deleted Items folder.
- Check your email account for malicious content: Check your email account for malicious content that has been sent or received. If any malicious content is identified, take action to remove it from your email account.
- Check application bulk mail settings: Check the application bulk mail settings under the Tools menu of your email program to make sure the bulk mail settings are configured correctly.
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