Questions about why your email account is not sending or receiving attachments can be difficult to diagnose. If you are having trouble, we suggest the following steps to investigate and possibly resolve your issue.
- Check your internet connection – make sure it is active and your computer is connected to the internet
- Check the email server settings, and make sure you are using the correct server, username, and password
- Check any emails filters that are applied to your account, and ensure that no emails are being redirected or blocked
- Validate the type of file you are sending or receiving through email, as certain types of files are blocked by default
- Check any size limits set for your account, as files over a certain size may not be sent or received
- Check for any updates from your email provider that might affect your account
- If the issue persists, contact your email provider for additional troubleshooting advice
