To address the issue with your document not opening, the following steps should be taken:

1. Check to see which version of the application you are using.
2. Verify that you have the right driver installed that is compatible with the application on your device.
3. Make sure you are using the correct file type and that it matches the version of the application.
4. Run a scan to verify that your device is not infected with malware.
5. If needed, try reinstalling the application.