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Why is my device’s screen randomly turning on and off?

< 1 min read

Here are some steps that could help resolve an issue with a device’s screen randomly turning on and off:


  1. Check the power source: Make sure the device is plugged into a working power source, and that the cable and plug connections are secure.
  2. Check active apps: Make sure none of the active apps are preventing the device from sleeping.
  3. Check battery: If the device is low on battery, charge it overnight.
  4. Check auto-lock setting: Make sure the auto-lock setting is set a reasonable amount of time, usually a couple of minutes.
  5. Restart and reset: Try restarting the device, or resetting the device.
    a) Restart: Hold down the power button for several seconds and select Restart when the menu appears.
    b) Reset: Hold down the power key and the volume down key for 12 seconds. The light on the device should come on, and select the Reset option when the menu appears.

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