1. Check the audio settings of the program.

– Are there separate settings for the program?
– Is the audio turned up or muted?
– Have you checked any external audio settings from outside the program?

2. Check the general audio settings and troubleshoot the sound device.

– Is the sound turned up?
– Is the sound device enabled in Device Manager?
– Have you checked any audio drivers for errors or problems?

3. Check the external audio source or speakers connection.

– Are the speakers/headphones plugged in?
– Is the 3.5mm audio connection properly connected?
– Are the external audio devices working properly?
– Have you checked the audio cables for defects?