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Why is my computer not detecting my printer’s ink levels?

< 1 min read

  1. Verify that the printer is powered on and connected to the same Wi-Fi network as the computer.
  2. Check for any visible indications that the printer is out of ink.
  3. Check the printer queue to ensure that the ink level messages do not get lost and remain in the queue.
  4. Restart both the computer and the printer.
  5. Check for any software or printer driver updates.
  6. Reinstall the printer driver if necessary.
  7. Ensure that the printer supports the ink level indicator feature.

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