- Initial Troubleshooting
Perform the following steps to try to fix the issue:
- Restart the computer
- Check that the server address and credentials are correct
- Verify that the VPN connection is allowed under local network settings.
- Update Your VPN Client
Check for updates to your VPN client software and install them if available.
- Update Windows
Verify that your Windows updates are current and install any pending Windows updates.
- Disable Firewall
Temporarily disabling the local firewall may help to establish the connection.
- Check Internet Connectivity
Verify that your computer has an internet connection. Try disconnecting from the current network and connecting to a different public/home network to check.