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Why does my internet connection keep dropping during video calls?

< 1 min read

Here are some steps to identify and troubleshoot your connection issues:


  1. Check your internet speed to ensure it meets the minimum requirements for your video platform.
  2. Check your Wi-Fi router and eliminate any interference from other electronic devices.
  3. Restart the Wi-Fi router and any connected devices.
  4. Perform a clean boot and disable any non-Microsoft services and startup programs that could be interfering with your connection.
  5. Perform a fresh installation of the latest Wi-Fi drivers.

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