- Check with your internet service provider (ISP)
to make sure your account is active, or inquire about the level of service they offer in your area.
- Check your internet connection by restarting your router.
Unplug the power cord from the router, wait 30 seconds, then plug the power cord back into the router.
- If restarting the router did not help, test your internet speed.
Go to www.speedtest.net and click the Go button next to Start Test to test your internet connection.
- Check your computer’s connection settings.
If your network settings are configured incorrectly, it may be preventing you from accessing certain websites.
