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Why are my form responses not being saved when using an Excel online template in Microsoft Forms?

< 1 min read

Follow these steps to troubleshoot why your responses may not be saving:


  1. Check the browser and version you are using, and make sure it is supported by Microsoft Forms.
  2. Verify that you are logged in to the correct Microsoft account.
  3. Double-check the form’s permissions and settings to make sure they match with the changes you’ve made, if applicable.
  4. Check your internet connection. Re-establishing a connection may help with response saving.

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