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Why are my emails going to the wrong email account or address?

< 1 min read

The following steps can help you address the issue of emails going to the wrong account or address:


  1. Check if you are using the correct email address when sending emails.
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  3. Provide the recipient of the email with your updated email address, so that they use the correct address for future emails.
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  5. Verify settings in any email applications that you are using to send emails.
  6. Check to make sure that your email address isn’t pre-filled in any mail applications with an outdated or wrong address.
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  8. Check the status of the outgoing and incoming email servers of both you and the recipient.
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  10. Take a look at your email’s spam folder in case the misdirected emails have gone there.

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