Why are my downloaded files not opening?
- Verify the file type you are trying to open is supported on your device.
- Check that the file you are opening is not corrupted.
- Make sure you have the required software installed to open the file.
- Ensure the file extension matches the file type. (e.g. a file with a .docx extension should be a Word Document)
- Clear your browser’s caches and try downloading the file again.
- Make sure that your device meets the requirements for the software associated with the file type.