- Check your internet connection to make sure it is stable.
- Check to see if you have the latest version of the program associated with the file.
- Check the file’s storage location (for example, it may need to be in the OneDrive folder).
- Check for permission settings on the file. Are you the owner of the file and given permission to view, edit, or comment on it?
- Check to see if the source of the file has a copy of the file if you are unable to open it.